Refund policy

Since all orders are custom-made to order, there can be no returns unless the item(s) ordered is defective or the wrong item(s) is received. All orders are thoroughly examined and counted by at least two members of our production staff to ensure that item sizes and quantities are accurate. All items are also examined for defects prior to being shipped. FireDepartmentClothing.com is not responsible for any problems with orders that have been opened or left unattended after they are delivered. If a problem does arise with your order, please contact a customer service representative at 1-888-852-5588 within 24 hours of receiving your order during store hours, Monday - Wednesday 9am-10pm EST, Thursday and Friday 9am-6pm EST, Saturday 10am-6pm EST and on Sunday 11am-5pm EST.